You're about to leave your legacy! Once your product is personalised it's yours for good, and no one can change that. That also means we cannot modify it once submitted and that all sales are final. If you're unsure, please reach out before ordering. We want to help you leave your mark on something truly permanent.

We do however reserve the right to not add personalisation that includes (or even hints at) racist language, hate speech, harmful or threatening comments, blasphemy, or anything… well… just plain rude. Our tongs like to keep things friendly.

One more heads up: personalised pieces may take an additional 2-3 days before they're ready to ship. But it'll be worth the wait.

What you need to know before you order:
Personalised items are non-refundable and cannot be cancelled once you've submitted your order.
No edits or changes can be made after submission so double-check everything first!
Any adjustments need to happen before you hit submit.

About handwritten engraving:
The quality of your "Handwritten Engraving" personalisation depends on the image you submit. Check for stray marks or dots and crop them out. If they're there, they'll show up in your customization.

By using this service, you're confirming that your personalisation:
Doesn't infringe on any trademark, copyright, design rights, or other proprietary rights of anyone else.
Isn't unlawful, harmful, threatening, tortious, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically, or otherwise objectionable.

All custom orders will be reviewed. If any of these terms are violated, we'll cancel your order in full. No hard feelings, we just want to keep things positive.

Need help? If you have questions about a custom order, want to use a trademark or copyright image you have authorization for, or need assistance, just reach out to one of our Donkeys before placing your order. And if you're looking to add a company logo, definitely get in touch with us first.